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Cisco IP Telephony
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Job Summary
  • Location: Bengaluru / Bangalore, Chennai
  • Keywords / Skills: Cisco call manager , Unity server, Cisco voice network , CCVP , Unified communication, IPT, IPCC , CUCM, CCM, Call manager express, Unity express.
  • Education: Bachelor Of Technology (B.Tech/B.E), Bachelor of Commerce (B.Com), Bachelor of Business Administration (B.B.A), Master in Computer Application (M.C.A), Bachelor of Science (B.Sc), Bachelor of Arts (B.A), M.Sc, Bachelor Of Computer Application (B.C.A)
  • Function: IT
  • Role: Network Administrator
  • Industry: Recruitment/Staffing/RPO
  • Posted On: 6th Jul 2018
  • Job Ref code: 17
About Company
Job Description
Have clear understanding of Cisco Voice network deployment models and should understand Functioning of voice network devices. � Have worked on Cisco Unified communication products like Cisco Unified Communication Manager, Cisco Unity, Cisco Call Manager express, IPCCx, & Vg(2XX).� Have clear understanding on VOIP protocols like SIP, SCCP ,H.323 and MGCP� Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling. � Have very good troubleshooting and analytical skills. � Propose recommendations to improve the support process. � Plan and test voice network software upgrades � Plan and test disaster recovery and backup plans.� Work with Third Party Providers to assist in Problem resolution of telecommunication Problems. � Report on Telephony Problems within established time frames. � Perform root cause analysis in accordance with the Procedures Manual. � Participate in root cause analysis if needed. � Able to resolve the calls related to Day today activity. � Perform Telephony Problem trend analysis. � Prepare, produce, review and provide a trend analysis report. � Able to work & make change with the Service provider in case of Emergency � Review trend analysis report.

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