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Stratemis Hr Technologies Private Limited
service delivery analyst
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Job Summary
  • Company Name: Stratemis Hr Technologies Private Limited
  • Location: Chennai
  • Experience: 0 - 3 Years
  • Keywords / Skills: Service Delivery analyst
  • Education: Any graduate
  • Function: IT
  • Role: Technical Support Engineer
  • Industry: IT/ Computers - Software
  • Posted On: 7th Jan 2019
About Company
Quatrro is a global services company offering business and knowledge processing services to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs.

For over 21 years companies have been relying on us to leverage the benefits of globalization and gain a competitive advantage.

Quatrro consists of several complementary business lines, each one intensely focused on serving the needs of its target clients with technology-based, expert knowledge services while leveraging the overall resources of Quatrro – operational excellence, global infrastructure and capital.As a true “Business Transformation Partner” Quatrro leverages its experience as “the pioneers in Business Process Outsourcing” to offer innovative outsourcing solutions which go well beyond labor arbitrage and deliver tangible process improvements to its clients.
Job Description
Roles and Responsibilities :

Interchange Transaction monitoring

Transaction analysis

Knowledge of Visa, Master and RuPay

Experience in Incident management. Raising tickets and tracking for closure

Primary trouble shooting capability

Manage and operate Edit Package, MoL, Pre-Edit application

Incoming Base-II Visa/Master file download and staging of files to Visa/Master

Version Up gradations

Deploying CMS and related applications

Performing post implementation testing

Managing of scheduled and un-scheduled maintenance

Through knowledge of Cards and CMS system

Learn new CMS applications and deliver

Handling of Embossing and Pin Mailer related activities

Execution of EOD and scheduled batch runs

Escalate the issues reported and track for closure.

Troubleshoot and resolve preliminary issues.

The role needs excellent problem solving and troubleshooting skills. Needs effective communication skills to interact with different teams/vendors/partners and management

Plan, test and implement software upgrades; monitor alerts interface with vendor.

Daily BAU as per the specification

Adherence to SLAs

Ability to prioritize reported items and work for resolution

Settlement, recon and Dispute Management will be an added advantage. 

Behavioral Skills:

Lateral thinking and problem solving skills

Flexible on working hours

Hands on and ability to come up with innovative solutions.

Have a customer servicing bent of mind

Sound in adept in communication.

Ability to quickly learn and adapt solutions to client requirements.

Self driven 

Technical Skills:

Working knowledge of Linux, Oracle SQL, Windows but not mandatory

preferably in payment cards industry

Excellent Troubleshooting experience

Excellent Communication & Documentation skill

Experience in working as part of Global / Matrix / Virtual teams

Interview Details:

Walk in Date : 03 Jan to 12 Jan

Timing : 11 AM

Address :

Quatrro Global Services

No.334, Futura Tech Park, B Block, 5th Floor, OMR, Sholinganallur,Chennai

Contact HR: Navinkumar ( 044-66802434 / 8248781719)

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