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Athena Consultancy Services
Cisco IP Telephony
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Job Summary
  • Company Name: Athena Consultancy Services
  • Location: Bengaluru / Bangalore, Chennai
  • Keywords / Skills: Cisco call manager , Unity server, Cisco voice network , CCVP , Unified communication, IPT, IPCC , CUCM, CCM, Call manager express, Unity express.
  • Education: B.E/B.Tech, B.Com, B.B.A, MCA, B.Sc, B.A, M.Sc, BCA
  • Function: IT
  • Role: Network Administrator
  • Industry: Recruitment/Staffing/RPO
  • Posted On: 4th Nov 2017
  • Job Ref code: 17
About Company
ACS
Job Description
Have clear understanding of Cisco Voice network deployment models and should understand Functioning of voice network devices. � Have worked on Cisco Unified communication products like Cisco Unified Communication Manager, Cisco Unity, Cisco Call Manager express, IPCCx, & Vg(2XX).� Have clear understanding on VOIP protocols like SIP, SCCP ,H.323 and MGCP� Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling. � Have very good troubleshooting and analytical skills. � Propose recommendations to improve the support process. � Plan and test voice network software upgrades � Plan and test disaster recovery and backup plans.� Work with Third Party Providers to assist in Problem resolution of telecommunication Problems. � Report on Telephony Problems within established time frames. � Perform root cause analysis in accordance with the Procedures Manual. � Participate in root cause analysis if needed. � Able to resolve the calls related to Day today activity. � Perform Telephony Problem trend analysis. � Prepare, produce, review and provide a trend analysis report. � Able to work & make change with the Service provider in case of Emergency � Review trend analysis report.

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