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Athena Consultancy Services
Shift Lead
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Job Summary
  • Company Name: Athena Consultancy Services
  • Location: Gurgaon
  • Keywords / Skills: People Management, Team Handling, Performance Apprasial of the team Member,Experience in Network operation Center,NOC
  • Education: B.E/B.Tech
  • Function: IT
  • Role: Team Leader/ Technical Leader
  • Industry: Recruitment/Staffing/RPO
  • Posted On: 4th Nov 2017
  • Job Ref code: 31
About Company
ACS
Job Description
The Shift Lead-NOC is focused on survey the performance of the front office. It�s the shift Manager duty to make sure that:�All routines and reports are performed with in agreed time frames and schedules. �Trouble ticket are solved or escalated with in the IA (interface Agreement) time frames�Report all problems to the Operations Manager.�To plan & perform all the shift operational activities.�To support and implement MSTOP processes.�To Approve and review leave of people in his/her team.�Authorized to report security breach incidences.�Authorized for sanctioning shift allowances of his/her team members. �To suggest for corrective and preventive actions of security threats.�To act as a planned work co-ordinator for emergency requests beyond normal office hours.

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