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Athena Consultancy Services
IN VAS-O&M-Jaipur/Ahmedabad
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Job Summary
  • Company Name: Athena Consultancy Services
  • Location: Other India (all)
  • Keywords / Skills: O&M for all IN / VAS nodes Prepaid solutionGood understanding of GSM technology
  • Education: B.E/B.Tech
  • Function: IT
  • Role: Software Engineer/ Programmer
  • Industry: Recruitment/Staffing/RPO
  • Posted On: 4th Nov 2017
  • Job Ref code: 56
About Company
ACS
Job Description

Normal 0 false false false MicrosoftInternetExplorer4 1. Responsibilities:

- Overall end to end responsible for IN/VAS nodes in specified circles ( Guj & MP )
- Manage day to day O&M for all IN / VAS nodes in specified circles ( Guj & MP )
- Scheduling and reviewing all planned work (change Request) across the network In coordination with GNOC CM & BO teams
- Responsible for SLA adherence with interface departments and customer. Responsible to maintain contracted KPIs with customer
- Coordinate with TSG for efficient implementation of service request and complaint handling
- Coordinate with GSDC (BO, FO, CM ) for addressal of day to day operational issues , upgrades and patch implementation
- Coordinate with Customer / 3rd parties / NSS for alignment of planned activities
- Follow up and analysis of trouble tickets to initiate preventive / corrective action
- Follow up for quick addressal of CSRs with GSDC support channels
- To Manage and control operational resources and costs
- Responsible for Customer Satisfaction & CSI Score
- To coordinate / provide support for Field activities to BO / CM teams for planned activities across the network.
- Preventive Maintenance and Control , as applicable from GSI perspective
- To support projects for integration of new nodes and timely completion
- Driving Field activities through dedicated FM engineers available at IN sites
a. Test cases pre or post change / planned activities or as and when required
b. Tape / Backup Media arrangement
c. Environmental conditions
d. Cabling ( LAN / WAN ) and transmission maintenance
e. Site access control
f. Site Specific Documentations & Own OS CDs
g. Spares provisioning , Storage and Management
h. Logistic , R&R management
i. Manage all the activities with allocated resources (man &machine) with the
best utilization

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