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Athena Consultancy Services
TNOC -BSS
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Job Summary
  • Company Name: Athena Consultancy Services
  • Location: Other India (all)
  • Keywords / Skills: technical support operation maintenance troubleshooting BSS network
  • Education: B.E/B.Tech
  • Function: IT
  • Role: Software Engineer/ Programmer
  • Industry: Recruitment/Staffing/RPO
  • Posted On: 4th Nov 2017
  • Job Ref code: 110
About Company
ACS
Job Description

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Responsibilities
  • Field maintenance, handling all field maintenance in the circle, like corrective and preventive maintenance & also network changes that requires physical intervention
  • Delivery of the contracted services in the designated geographical area / circle for BSS Network
  • Meeting the contracted KPI’s in the designated geographical area / circle for BSS Network
  • Customer Satisfaction in the designated area / circle for BSS Network
  • Deliver Contracted KPI’s, ensure no penalty
  • Responsible for all Planned Work activities
  • Employee performance & satisfaction of the assigned employees
  • Ensure Zero NC’s or process deviations for BSS Network
  • 1st level of escalation for customer complaints & major network incidents
  • BTS / BSC training workshops for engineers
  • To Manage and control operational resources and costs
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