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GENPACT
GENPACT OFF CAMPUS DRIVE | CALLING GRADUATES FOR WORLD’S LEADING SEARCH ENGINE
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Walk-in Details
  • Venue Address: Kamat Hotel, 1-10-44/2, Chikoti Gardens, Begumpet, Opposite Shoppers Stop, Hyderabad, Telangana - 500016
  • City: Hyderabad / Secunderabad
  • Date: 05/08/2017 and 05/08/2017
  • Timing: 10:00 AM to 4:00 PM

Job Summary
  • Company Name: GENPACT
  • Location: Hyderabad / Secunderabad
  • Experience: 0 - 5 Years
  • Keywords / Skills: contact center, Call center, BPO, technical process, Tech support, technical Support, inbound, chat, email, Voice, IT Technical support, customer service, upsell, calling, customer support, customer care
  • Education: Any graduate, BCA, B.Com, B.E/B.Tech
  • Function: Customer Service/ Call Centre/ BPO
  • Role: Customer Service Executive (Voice),Technical Support Executive ( voice),Fresher
  • Industry: ITES/BPO
  • Posted On: 3rd Aug 2017
About Company
Job Description
Answer inbound calls from customers regarding N/W, OS, H/W, MS Office, IE related queries.
Excellent communication skills.
Any customer service/voice experience
Sales Oriented - Needs to know how to upsell additional products.
Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
Document & add new issues/solutions to Knowledge Management Repository.
Utilize professional techniques to retain & delight customers.
Use of soft skills - Listen, Empathy, Courtesy etc.
Provide quality service & resolve concerns efficiently & professionally
Please carry 2 copies of your Resume, photograph and Government ID Proof

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