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Real Page India Private Limited
Implementation Supervisor at RealPage (Product MNC) Hyderabad / Secunderabad
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Job Summary
  • Company Name: Real Page India Private Limited
  • Location: Hyderabad / Secunderabad
  • Experience: 5 - 8 Years
  • Keywords / Skills: SQL,SQL server
  • Function: IT
  • Role: Systems Engineer
  • Industry: IT/ Computers - Software
  • Posted On: 18th May 2016
About Company
RealPage, Inc. is a leading provider of comprehensive property management software solutions for the multifamily, commercial, single-family and vacation rental housing industries. These solutions help property owners increase efficiency, decrease expenses, enhance the resident experience and generate more revenue. Using its innovative SaaS platform, RealPage’s on-demand software enables easy system integration and streamlines online property management. Its product line covers the full spectrum of property management, leasing and marketing, asset optimization and resident services solutions. Founded in 1998 and headquartered in Carrollton, Texas, RealPage currently serves over 11,000 customers worldwide from offices in North America, Europe and Asia. For more information about the company, visit http://www.realpage.com.
Job Description
The Implementation Supervisor will lead a team responsible for the analysis of data, migration of data and product implementation based on the customer’s business rules. The Implementation Supervisor ensures the team stays on schedule, supervises the implementation process, ensures quality, manages customer issue resolutions, provides employee coaching/problem resolution and drives activations to increase revenue. The Implementation Supervisor creates departmental processes and procedures, trains new team members, documents and communicates product defects, manages team assignments, works with product development to test new solutions or enhancements, determines resource requirements to implement solutions and facilitates as the subject matter expert.

Mandate Skills : 

  • Strong experience on SQL Server


PRIMARY RESPONSIBILITIES 
 
Responsibilities for this position include but are not limited to the following:
 
• Maintain advanced knowledge of each product for which the team is responsible
• Conduct quality assurance of each implementation prior to release to the customer
• Document and communicates defects
• Coordinate with development to create and test defect resolutions and new solutions
• Generate weekly and monthly performance reports
• Create and maintain documentation of departmental processes and procedures
• Resolve complaints and answer questions from both internal and external customers
• Train, coach, counsel, motivate and evaluate team members
• Review employee requests for paid time off and overtime ensuring the schedule is not compromised
• Assist Implementation Manager with forecasting, updating, and maintaining the monthly capacity and schedule
• Identify and assist development with resolution and enhancements to workflow, scripts, or system defects
• Perform testing on new workflow, scripts, or solutions prior to implementation
• Initiate and coordinate implementation closure tasks
• Ensure appropriate hand-offs and communication with Engagement Managers, Consultants and Account Management
• Provide superior customer service to all internal and external customers.
• Perform implementation tasks and assists with activations as needed

REQUIRED KNOWLEDGE/SKILLS/ABILITIES 

• Bachelor’s degree or equivalent in related industry
• Background in computers, technology, statistics, or information systems
• Excellent analytical abilities to grasp the key points from complicated details
• Proven leadership abilities to lead projects and teams successfully
• Advanced knowledge of Microsoft Office products
• Excellent verbal and written communication skills
• Working knowledge of RealPage products including Leasing & Rents, Ops Technology, YieldStar preferred
• Must be able to effectively communicate with external customers and internal business partners
• Ability to work overtime as needed to ensure deliverables are met
• Must be able to multi-task, work in high paced and deadline driven environment
• Familiarity with RealPage products, SharePoint and SalesForce.com a plus
• Ability to travel up to 20%, domestically and internationally as necessary

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